Billing & subscription Admin only

Your company uses CarMaster on a subscription, billed monthly or quarterly, plus metered SMS. You pay by bank transfer, against an invoice issued each period. Everything billing-related lives in two places: the Subscription card on the Company page, and the Invoices page.

Your plan

Open Company and look at the Subscription card. It shows:

• Plan - the name of your current plan.
• Status - Active, Grace period, Suspended, or Cancelled (see statuses below).
• Current period - the span being billed.
• Billed on - which calculation produces your amount (see What you pay).
• Billing cadence - monthly or quarterly.
• Usage - how many SMS you have sent this month.

A few things to know:

• There are no limits on locations or staff. You pay for the work you do, not for how big you are.
• There is no included SMS bundle: every message is billed at what it costs us plus the platform markup, free months included.
• SMS have a monthly limit, which protects your company from runaway costs. Once it is reached, SMS to your customers stop until the next month; in-app notifications and emails carry on. SMS also stop while your unpaid invoices are above a threshold, and start again as soon as the payment is confirmed. Company admins get a notification and an email when 80% of the limit is used and again when SMS stop. If you need a higher limit, contact support.
• Usage is measured in SMS segments, not messages: a message up to 160 characters is one segment, while longer messages are split into multiple segments (153 characters each) and counted accordingly.

Plans are defined by the platform operator, and the plan is what sets your billing formula.

You can change your own plan from the subscription card, with Change plan. The change does not take effect straight away: it is scheduled for the start of your next billing period, so the month in progress is billed at the price you held throughout it. Until then you stay on your current plan and the card shows the date the switch happens. If you change your mind, pick the plan you are on now again and the scheduled switch is called off.

If your company has not chosen a billing formula yet, the card asks for that first, through Choose how you pay, and that choice applies immediately.

Invoices

The Invoices page lists your company's invoices. After each billing period closes, an invoice is generated automatically: what you owe for the period just ended plus the SMS sent within it. Billing is always in arrears, for a period already used.

When the billed month starts. The billing period is calculated in universal time (UTC), not Romanian time - three hours apart in summer, two in winter. In practice a car that enters repair on the night into the first of the month, between midnight and 3am, counts towards the previous month. Nothing is lost and nothing is counted twice, since the periods are contiguous, but if you count your own cars by calendar month this is the one case where your number can differ from the invoice.

What you pay

Your plan sets the formula, not the locations you run. A company can hold both a repair shop and a parts store at once, but it gets one invoice, so it has one billing model.

The trial. Your first two months are free whichever option you pick. The subscription line shows zero; SMS are still billed during it. Skip the free months and commit straight away and you get the degressive ladder below instead.

Choosing is a required step of registration: a repair shop cannot finish setting up without it. The step appears in the checklist on the home page, right after your first location, and there you pick the formula, say whether you want the two trial months, and choose monthly or quarterly. Later you will also find it on the Subscription card on the Company page.

Once confirmed, the formula stays put for a year. If you picked wrong, contact support: the platform operator can release it, and you choose again. The trial does not come back, though: the two free months are offered once, and if you have used them the degressive ladder stays forfeited even after a release.

For repair shops, pick one of two formulas:

• By workplace - each workplace costs a monthly amount, and the rungs go down: the first workplace €10, then €9.50, €9, €8.50, €8. Past five workplaces the price is agreed with the operator. If you took the free months, every workplace is billed at the first rung. You pay for the workplaces you held during the period, not the ones switched on the day the invoice is cut: one added mid-month is paid for that month, and so is one deleted mid-month. Disabling a workplace stops it taking bookings but does not change the bill; to stop paying for one, delete it. On quarterly billing each month is counted separately and the months added up.
• By car entering repair - one euro for each car assigned to a workplace, provided the booking was not cancelled or refused. The same car in twice is two euro. A month with no work costs nothing.

Your chosen formula is fixed for a year, and the rungs as they stood when you signed up are kept for a year too, even if the operator changes them meanwhile.

For towing companies, parts stores and dismantlers, billing is a flat monthly fee.

Referrals earn free months for any company, whatever it is billed on: an earned month covers the subscription for a repair shop paying by workplace or by car just as it does for a company on a flat fee.

• The free month is earned when the company you brought in pays an invoice with an amount on it. A free month of theirs, or one from their trial, does not count.
• Only companies in a different line of business than yours count. A towing company that brings in another towing company earns nothing.
• Free months add up and are spent one at a time. Bring three companies and you have three free months, not one.
• A month that costs nothing anyway, such as one inside your trial, does not spend a free month.
• If a company you brought in later leaves, the month you earned stays earned.

Your referral code is on the Company page. Give it to the companies you bring onto the platform; they enter it when they register.

Amounts are set in euro and invoiced in RON, at the rate the operator maintains and the invoice shows. The price you signed up at stays yours: if the operator later changes the plan's price, the new amount applies to companies subscribing after that, not to those already on it.

For each invoice you can see the period, status (Draft, Issued, Paid, Void), total, and the issue and due dates. Use Open document to download the official invoice (issued electronically, e-Factura compliant).

Paying by bank transfer

1. Open the invoice document and use the bank details printed on it.
2. Make the transfer by the due date - invoices are due 14 days after they're issued.
3. Once the payment is received, the platform marks the invoice Paid. Any grace or suspension on your account is lifted automatically at that moment - nothing else to do.

Company admins are notified when an invoice becomes overdue, when the account gets suspended, and when a payment is confirmed.

What the statuses mean

Status	What it means
Active	All good - the subscription is paid up and the app works normally.
Grace period	An invoice went past its due date. Nothing is blocked yet - this is a warning window (typically a week) to pay before suspension. A yellow banner at the top of the app warns the whole team, and admins receive a "payment due" notification by email, or by SMS if they have no email address on file.
Suspended	The grace window passed without payment. The app becomes read-only for your whole team: you can view everything, but changes are blocked - except billing and account pages (Company, Invoices, Profile, Notifications), which stay fully usable so you can settle.
Cancelled	The subscription was ended by the platform operator. No further invoices are issued. Contact support to re-activate.

While suspended

Your customers are not affected - they can still find your locations, book, and message you. It's your team that can't make changes (confirm bookings, edit data, send invitations) until an invoice is paid. A banner at the top of the app reminds everyone of the suspension.

TIP

Paying the overdue invoice restores the account immediately - the status returns to Active as soon as the platform confirms the payment.