Support

Need a hand? Here is how to reach the CarMaster team and where to find answers.

How to reach us

The best way to write to us is a support ticket, from the Support page in either app. A ticket gets a number, stays written down, and the answer arrives in the same conversation, unlike a phone call nobody can look up afterwards.

The Support page is always available from the menu, even before you sign in. Opening a ticket needs an account: if you are signed out, tapping Support tickets takes you to sign-in first, then back to your ticket list.

If you cannot sign in at all (a forgotten password, a failed registration, or an account suspended for non-payment), email us instead.

• Company: METACODER SRL
• Email: cm.metacoder@gmail.com
• Address: România, Jud. Dolj, Com. Pielești, Str. Magnolia, Nr. 1, Bl. 2, Sc. A, Et. 1, Ap. 6

Support tickets

Open a ticket by choosing a category (Accounting, Bookings, Repairs, Notifications, SMS, or Something else), a subject, and a description. You get a number like TIC-2026-00042 straight away, plus a confirmation in the app.

A ticket has a status saying whose court the ball is in:

• New - you opened it and we have not picked it up yet.
• In progress - it is waiting on an answer from us.
• Answered - we have replied, and the reply is in the ticket's conversation.
• Closed - the problem is settled.

You can close a ticket yourself at any time, from its page. We can close it too once we have answered. Writing a new message on a closed ticket reopens it automatically, so you never need to open a second ticket for the same problem.

You can attach a photo to the conversation, which often says more than a description.

A ticket opened from the employee app belongs to your company, so its admin and managers can see it too. A ticket opened from the client app is yours alone. The two lists are separate: if you use both apps, each one shows only the tickets opened from it.

Common questions

I can't sign in. Make sure you are using the same account you registered with. The apps use a single sign-on screen; if you signed up with a social login (for example Google), use the same button again. If you forgot your password, use the "Forgot password" option on the sign-in screen.

Which app do I need? There are two apps. The customer app is for vehicle owners who want to book repairs or request a tow. The employee app is for service businesses and their staff. This manual has a guide for each - see the Customer Guide and the Employee Guide.

I'm not receiving notifications. Open the Permissions page in the app and allow notifications. You can also check your per-type notification settings on your Profile page - muted types still appear in your in-app inbox but won't send a push notification. See Notifications & permissions.

The map or towing features don't work. Towing and "nearest first" location sorting need location (GPS) permission. Open the Permissions page and allow location access. If you previously denied it, you may need to enable it from your device settings.

How do I delete my account or export my data? Open your Profile page. From there you can export a copy of your personal data or delete your account. Deleting is permanent.