Employee Guide

The CarMaster employee app is the back office for a service business. You use it to set up your company and locations, build your team, take and manage bookings, dispatch tows, and read reports.

What you can see and do depends on your role.

The three roles

Role	Who it's for	What they can do
Mechanic (user)	Hands-on staff	See the day's bookings, work on them, chat with customers, handle towing jobs, view history.
Manager	Runs a location	Everything a mechanic can do, plus managing employees, workplaces, invitations, clients, reports, and viewing locations. Scoped to their own location.
Admin	Owns the company	Everything a manager can do, plus full control of locations and the company itself, across all locations.

Throughout this guide, features are tagged where they're restricted:

• Manager+ - managers and admins.
• Admin only - admins only.

Anything untagged is available to everyone, including mechanics.

TIP

The menu only shows what your role can use, so you won't see options you can't open. Admins and managers can also temporarily view the app as a lower role to see exactly what their staff see.

What you can do

• Getting started - register a company or join one with an invite code, then complete onboarding.
• Locations - set up where you operate, with hours and photos.
• Your team - invite staff (with the guided wizard) and assign or move them.
• Workplaces - the service bays bookings are scheduled into.
• Bookings & queues - confirm, schedule, and work through appointments.
• Towing dispatch - accept and drive tow jobs with navigation and live position.
• Reports - analytics on bookings, towing, clients, and workplaces.
• Billing & subscription - your plan, invoices, paying by bank transfer, and what the statuses mean.
• View as a role - preview the app as a manager or mechanic.
• Messages, Notifications & permissions, and Profile & account.