English
Your bookings
The Bookings screen lists your active appointments and lets you follow each one from request to completion.
The list
Open My bookings from the menu. You can filter by:
- Status - All, Active (upcoming), In progress, Done, Cancelled, Rejected.
- Vehicle - show all vehicles, or just one.
Each booking shows the vehicle, location, requested time, and status, plus a chat button with an unread-message badge.
Booking statuses
| Status | What it means |
|---|---|
| Awaiting confirmation | The shop hasn't proposed a time yet. |
| Time proposed, approve it | The shop proposed an appointment time and is waiting for you to approve or decline it. |
| Confirmed | You approved the proposed time and the appointment is set. |
| In progress | Work has started - see the work stage below. |
| Completed | The work is finished. |
| Declined by shop | The shop declined the request. |
| Cancelled | You (or the shop) cancelled it. |
| Cancelled (no-show) | You did not arrive within 30 minutes of the scheduled time, so it was cancelled automatically. |
Approving the appointment time
After you request a booking, the shop picks a concrete time and sends it to you for approval. The booking shows Time proposed, approve it and you get a notification. Open the booking (or use the buttons on the bookings list) and either:
- Approve time - the appointment is confirmed at the proposed time.
- Decline time - the time goes back to the shop with an optional note (e.g. "I prefer afternoons"), and they propose a new one. If the shop later moves a confirmed appointment to a different hour, it returns to Time proposed, approve it for you to approve again.
Work stages
While a booking is In progress, it also shows a work stage so you know exactly where your car is:
- In the parking lot
- Being serviced
- Waiting for parts
- Ready for pickup
You'll get a notification each time the stage changes.
Booking details
Tap a booking to open it. You'll see the vehicle, the location, your requested time and the scheduled time the shop set, the specialization, and your notes. From here you can:
- Open chat to message the shop. See Messages.
- Cancel the booking, if its status still allows it.
Checking in at the shop
Every confirmed booking shows a check-in code (a QR code) on its detail page. When you arrive at the shop, show this code to the staff: they scan it with the app, see your booking details, and confirm your arrival. The booking is marked as arrived, the shop is notified, and your booking shows the check-in time.
Cancelling
- Open the booking.
- Tap Cancel and confirm.
What happens next: the booking moves to Cancelled and the shop is notified.
A confirmed booking can no longer be cancelled in the app within 2 hours of its scheduled start: like the reminder sent 2 hours ahead, from then on the shop has already prepared for you. The Cancel button disappears at that point; please contact the shop directly. Pending bookings, and bookings waiting for your approval, can be cancelled at any time.
If you do not arrive within 30 minutes of the scheduled start of a confirmed booking (and have not checked in), it is cancelled automatically as Cancelled (no-show). You and the shop are both notified, and the booking stays in your History. If you can't make it, cancel in advance or contact the shop.
If the shop ends work it had started without finishing it, the booking moves to Cancelled, you get a notification, and the reason the shop gave is shown on the booking.
Repair history
Finished and closed bookings (Done, Cancelled, Rejected) move to History. Open it from the menu to review past visits, filtered by outcome. History entries are read-only.
Rating your visit
Once a booking is Done, its detail page shows a star rating. Pick 1-5 stars and optionally add a comment, then save.
You leave one review per location, not one per repair. Come back to the same workshop and the form arrives pre-filled with what you wrote last time, and saving replaces it. That way a location's score is an average over customers rather than over jobs.
You can change or delete your review for 30 days after your most recent visit to that location, and every new visit reopens the window. Done visits in History show a Rating shortcut to the same page.
Your review counts toward the location's public score, and your comment appears on the location page signed with your first name and last initial. The same works for towing: if you have had both a repair and a tow at one location, your single review covers both.